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Shipping & Returns

FREE SHIPPING WITHIN CONTINENTAL U.S.

Enjoy our eco-friendly shipping FREE always on all orders within the continental US. Our items are packaged in 100% recycled envelopes and include Thank You cards for your support. We also provide instructions for care and details about product materials. 

Estimated shipping time is 1-4 business days and the tracking number is provided at the time of fulfillment. 

 

FLAT RATE $4.99 SHIPPING WITHIN CANADA

The orders are shipped with USPS First Class Airmail. Duty and taxes are payable upon receipt. Estimated shipping time is 1-3 weeks. All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages. Note, First Class Airmail provides partial tracking only.

 

FLAT RATE $7.99 INTERNATIONAL SHIPPING TO THE FOLLOWING COUNTRIES

  • Argentina
  • Australia
  • Austria
  • Bahamas
  • Belgium
  • Bermuda
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Egypt
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Hong Kong
  • Hungary
  • Iceland
  • Ireland
  • Israel
  • Italy
  • Japan
  • Luxembourg
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Peru
  • Poland
  • Portugal
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Turkey
  • United Kingdom
  • Uruguay

The orders are shipped with USPS First Class Airmail. Duty and taxes are payable upon receipt. Estimated shipping time is 2-4 weeks. All applicable custom fees, taxes and duties are the sole responsibility of the customer.  Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. In rare occasions custom agents may delay delivery of some packages. Note, First Class Airmail provides partial tracking only.

 

FULFILLMENT

Items in stock generally ship within 24 business hours. You will receive an email confirmation once your order is on its way. 

 

RETURNS

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.  
  • To return your product, you should email us at support@houseofalva.com to initiate the process.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@houseofalva.com to initiate the process.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. 

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@houseofalva.com.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

  

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.